Team roles.
Which staff need access, and to which parts of the workflow.
FOR PROPERTY MANAGERS
Give your team a clearer working day.
Between reported issues, resident follow-up and daily administration, a management team's workload rarely slows down. PropKita brings the everyday tasks into one place your team can work from.
For the management office. For the everyday workload.
THE MANAGEMENT OFFICE, CONNECTED
A DAY IN THE MANAGEMENT OFFICE
The same tasks.
A clearer way through them.
No two days look identical, but the shape of the work is usually familiar. Here's how it can flow with PropKita.
The work that keeps a community moving.
- 09:00First thing
Review what came in overnight.
Start the day by going through reported issues and resident messages that came in after hours, so nothing sits unread.
- 13:30Through the day
Update a record as work happens.
Log progress against a maintenance report or update a resident's details as things change, rather than reconstructing it later from memory.
- 17:00Before close
Publish the day's notice.
Share a scheduling update or a reminder with residents through the app, instead of a separate broadcast for every channel.
ISSUE COORDINATION
From report
to tracked progress.
Reporting, assignment and progress tracking are the three parts of issue coordination your team relies on most.
ISSUE RECORDSample view
DF-1024In progress
Water leak · B-05-11
Bathroom ceiling
- Reported by
- Resident · B-05-11
- Assigned to
- Maintenance team
LATEST RECORDED UPDATE
Inspection completed. Repair work is in progress.
- 01
A report comes in.
A resident or staff member logs an issue with the details your team needs to act on it.
- 02
It gets assigned.
Your team assigns the report to whoever is handling it, so it doesn't sit unowned.
- 03
Progress is tracked.
Updates are logged against the report as work moves forward, giving your team a record to refer back to.
ADMINISTRATION
The records
behind the everyday.
Billing, resident details and shared documents are the administration your team touches most often.
INVOICES & PAYMENTS
Billing records.
Keep invoice and payment information your team can refer back to during resident enquiries.
SAMPLE RECORD
Explore the workflowInvoice · A-12-03
- Maintenance charges
- RM 245.00
- Status
- Payment recorded
RESIDENTS & UNITS
Resident details.
Keep resident and unit information organised for your team's day-to-day administration.
SAMPLE RECORD
Explore the workflowUnit · A-12-03
- Resident
- Izzati
- Property
- Residensi Harmoni
PROPERTY INFORMATION
Shared documents.
Put property documents somewhere your team and residents can both find them.
SAMPLE RECORD
Explore the workflowCommunity handbook.pdf
- Category
- Resident information
- Shared by
- Management office
LESS FOR YOUR TEAM TO RELAY
Some tasks,
residents can do themselves.
Supported app workflows let residents check things themselves instead of calling the office for every update.
Read the latest notice.
Residents can read published notices in the app, on their own schedule.
Report an issue.
Residents can submit an issue report with the details your team needs to act on it.
Find a bill.
Residents can find their own billing information rather than asking your team to look it up.
COMMUNITY UPDATE · SAMPLE
Lift servicing · Block B
Published notices, within reach in the app.WORTH DISCUSSING BEFORE YOU START
A few questions,
before onboarding.
These points shape how PropKita gets set up for your team. They're discussion questions for your demo, not confirmed capabilities to assume in advance.
Existing data.
What resident, unit and billing information you're bringing across, and its current format.
Training needs.
How your team prefers to learn the workflows — walkthroughs, guides, or a mix of both.
If your team manages more than one property, raise it early so your setup can be scoped and confirmed accordingly.
Does PropKita manage more than one property from a single view?
Multi-property dashboards and consolidated reporting aren't something we assert here — if that's part of your requirement, raise it during your demo so our team can confirm what's currently supported for your setup.
Can we bring across our existing resident and billing data?
Share the format of your current records during the initial discussion. Our team will review what's involved in bringing it across for your property.
How much training does our team need?
That depends on your team's current tools and comfort with similar software. Training needs are one of the setup questions we work through with you before onboarding.
Who assigns and follows up on reported issues?
Assignment and follow-up remain your team's responsibility. PropKita gives you a shared place to log, assign and track progress on reports.
Where can our team get help day-to-day?
Start with the management guides for step-by-step workflows, or visit the Help centre for common questions.
LET'S TALK ABOUT YOUR TEAM'S WORKLOAD
A tailored demo
for your management office.
Tell us about your team, your current tools and the tasks you'd like to improve first.